Frequently Asked Questions
About Prescott
Throughout our 11-year history as a commercial operator, we have been accident-free. Safety is a core value for us: we dedicate significant time and resources to continually maintain and enhance our highly effective safety assessment and risk management program. We never compromise on safety, and we continually look for ways to do better.
We maintain a global network, serving more than 115 locations across 60 countries in the last year, and we’re adding more all the time. Because our aircraft can land on short, unimproved airstrips and require little or no ground support, we can get to places where others can’t.
Your safety and security are critical to us. Prescott maintains an active security and security-screening program, which is routinely reviewed and approved by the U.S. Transportation Security Agency. Security is our business; our planners and flight crew will work closely with you and your team to put in place effective security measures to keep you, your teams, and your cargo safe and secure.
Our Fleet and Crews
Prescott operates the extremely reliable and versatile EADS CASA CN235 aircraft. We have never had an accident.
7,500 pounds, which is 3,400 kilograms.
The formula for domestic shipments is L x W x H/194. For international shipments, the formula is L x W x H/166.
The CN235 can be configured to carry up to 28 passengers.
Prescott requires all of our crew members to successfully complete a rigorous, FAA-approved training program that includes extensive ground and flight training. For all of our pilots, we conduct check rides and formal service quality evaluations every six months.
Our crew flight time and duty limit policies exceed FAA safety requirements because we recognize that fatigue causes human error. At Prescott, we actively manage and monitor crew fatigue, and our fatigue management system continuously evaluates flight conditions and crew performance.
We do. Our trained and qualified personnel maintain all Prescott aircraft in accordance with our FAA-approved maintenance program. When we perform maintenance and inspections on the road or use outside vendors, our senior maintenance team is onsite overseeing those actions.
Our Services
Yes. We do it all the time. Let us know your requirements, and we’ll work with you to accommodate your courier or team.
Yes. Our staff members are experts in complex international shipments and providing secure transportation solutions. Give us a call today, and let us help you plan your transportation procedures.
Yes. We are licensed to transport HAZMAT air cargo that complies with 49 CFR nationally and the International Air Transport Association internationally. Our HAZMAT programs are authorized and overseen by the Federal Aviation Administration.
These are substances that can pose a risk to health, safety, property, or the environment, including explosives and some pharmaceuticals. For more information, check out the International Air Transport Association website.
For Prescott, supporting humanitarian and disaster relief efforts is more than just a priority: It’s a tradition. You will see Prescott airplanes and aircrew providing assistance at some of the world’s worst disasters and in some of the most remote locations. Especially when safety and security is your driving concern, we stand ready to help in any way.
We have trained AOG personnel available to assist you with any repairs you need done to your aircraft. We can get you the part—even outsized parts—and a skilled mechanic or maintenance specialist if you need one (or more). We are available to our customers 24/7 by phone.
Absolutely. Your challenges are ours! Whether it is your passengers, your cargo, or your on-board couriers, we will work with your team to overcome all of the logistics challenges on both ends.
We work with nonprofit organizations all the time, and we are always happy to help. For more information, contact our customer support.
Working with Prescott
Yes. We understand that cargo needs to be delivered at all hours of the day, so we make our services available to you 24/7.
You can find all of our contact information—including phone, fax, and address—on our contact page.
Call our contact center at 843-828-4400 and give us your requirements and specifications. You can also fill out the application form on our website.
Our website offers a contact form you can use to contact us. You can also email us at info@PrescottSupport.com or call us at 843-828-4400.
Just give us a call at 843-828-4400 or email us at accounting@PrescottSupport.com, and we’ll have one made for you.
Prescott Support Company, Inc.
1154 Airdrome Avenue
Hangar 359
Myrtle Beach, SC 29577
If you have any questions or concerns about your billing or payment, please contact our finance team at: Accounting@PrescottSupport.com.